Frenquently Asked Questions

- Can I order by phone?​

  • Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. 

-What kinds of payment methods do you accept?

We accept the following payment methods:

  • Visa

  • Mastercard

  • Discover

  • American Express

  • Merci Aesthetic Gift Cards

  • Paypal

- Is my privacy and personal information secure on your site?

Shopping in our site is safe and secure.​

-Do you restock items that are sold out?​

Unfortunately we do not restock most of our items. Please visit our Back in Stock section to see what popular items we brought back to our online store. You may also contact your local store to check availability. Both our stores and Customer Service Team will need an item number/product code to confirm availability.​

-How do I check on the status of my order?

  • Confirmations are sent via email within 30 minutes when

  • * Your order has been received or
    * Your shipment has been processed, based on the valid email address provided to us.

  • If you did not receive any confirmation emails, please check your email spam filter.

 

-Why was my order cancelled?

  • Merci Aesthetic was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.

  • If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

- How much are the shipping costs?

Worry no more because shipping is on us! Every order includes free worldwide shipping.

  • Free worldwide standard shipping on orders less than $49.99.
  • Free worldwide express shipping on orders over $49.99.

- Which international countries do you ship to?

We offer Worldwide Shipping.

- How do I track my package after it has been shipped?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click here to track your package.

- What is your Return Policy?

HOLIDAY RETURN POLICY
Gift items purchased online through Merciaesthetic.com on or after November 14, 2018 are valid for return through January 8, 2019 or within 30 days from the ship date, whichever comes later. Refunds are only available for online purchases returned by mail and will be credited to the original form of payment.

​Online purchases made through Merciaesthetic.com are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores. Please click here to view the full details of our Return Policy.

- How soon will I receive a refund for my return?

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

- I cannot find the answers to my questions, how do I reach Customer Service?​

Please click here to contact our Customer Service Team.

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